I recently worked with Hemihelp (now part of Contact) to help them with training for volunteer Facebook group moderators for their peer support group on the platform. The group was established in 2007 and became more active in 2011. It has over 5,000 members and over 11,000 interactions each month. It seems to be a…
Contact a Family got in touch late last year. They were looking for help setting up their new community, developing guidelines, establishing processes and training new moderators. Over the last few months I have been working closely with them and we’re almost ready for launch. Scoping I spent some time on scoping work –…
Consultancy for The Katie Piper Foundation In September I was contacted by Kerry from The Katy Piper Foundation. The Foundation supports people living with burns and scars. Kerry was looking for more information on managing online forums. She was particularly interested in moderation strategies and procedures for managing safeguarding and escalation. We had an initial chat on…
I’ve just finished 9 months working on the mental health peer support community Elefriends. The role was a maternity cover post and focused on community engagement as well as moderation training and support. So what did I get up to? Six co-design workshops with community members I organised and co-facilitated six co-design workshops with community…
Stage 1 – Online and face to face workshops with young people “I’ve honestly literally never spoken about my experience with anyone since I left sixth form, this is the first (and possibly last) time – but I’m happy that I’m using it to hopefully help others” I was recently approached by the Miscarriage Association to…
I first came across the Elefriends community after attending their online peer support training. I was interested in online peer support for adults and wanted to find out more about the impact of providing community members with peer support training. How does this affect their experience? I wrote about this training here. Online community consultation…