Last week I completed the second of two online training sessions for Leukaemia Care‘s new volunteer moderators. Like many organisations, their support group offering on Facebook had traditionally sat with their social media team. As their support groups have grown, so has the need for independent moderation and overview (I’ve written more about this here)….
Contact a Family got in touch late last year. They were looking for help setting up their new community, developing guidelines, establishing processes and training new moderators. Over the last few months I have been working closely with them and we’re almost ready for launch. Scoping I spent some time on scoping work –…
More and more charities are setting up online support communities – a space online for people who use their services to come together and share information, offer support and help each other to feel less alone. It’s almost expected now – if you don’t have a space like this, you may find people use your…
If the events of 2016 have told us anything, it’s that people can write any old rubbish and post it online as fact. And people will believe them. Especially if those people are vulnerable or anxious. And no one is more vulnerable or anxious than when it comes to researching health concerns. The internet is…
This week I travelled up to Leeds to run a workshop I called ‘An introduction to moderating online communities’. It was attended by three groups associated with Leeds Mind. All of them were thinking about online peer support. Some had a platform built and in testing. Others were still figuring out what, if anything, they…
“I’ll always remember the first time I met a ‘PP lady’. It was a very special day.” “I had lots of friends who were mums but none of them understood what I was going through. I felt weird, lonely and isolated. When I found the forum I was like ‘Oh my god. People understand.” Last Saturday…
“People said it was lucky really. I don’t know how to deal with that” This quote was one of many we gathered from young women we spoke to during the youth project consultation process I ran for the Miscarriage Association. It highlighted the need for additional support resources that reflected the experiences of younger people….
Time to Talk for Time to Change Today is Time to Talk day. Once again the Time to Change campaign is encouraging people to take some time to break the silence that so often surrounds mental health problems and have a conversation with friends, family or colleagues. Or, in this case, the internet. #Take5toBlog So…
Stage 1 – Online and face to face workshops with young people “I’ve honestly literally never spoken about my experience with anyone since I left sixth form, this is the first (and possibly last) time – but I’m happy that I’m using it to hopefully help others” I was recently approached by the Miscarriage Association to…
Last night I ran an online training session for YouthNet’s chat moderator volunteers (I’ve written a post about what is is like to moderate real time support chat for young people here). We all joined a chat room in YouthNet’s online volunteer community for an evening session. The focus of this chat was talking therapies…
Representing online volunteering in the Guardian Just before Christmas I wrote a piece for the Guardian on why I volunteer at Christmas. It was a personal explanation of my motivation to volunteer, why I’ve continued to do so since leaving YouthNet and why it’s particularly important at Christmas. It was one of a series on Christmas…
What does moderating real time support chat online for 10 – 25 young community members involve? Support chat Every other Sunday I moderate support chat on TheSite.org. TheSite runs a number of types of chat – I’ve also been an expert for their recent Mindfulness chat. I used to do moderation as part of my role…
Running a training day for volunteers working on a new online peer support service for APP I was really pleased to be asked to help out with APP’s new online peer support programme. APP has been funded to provide peer support to women with postpartum psychosis and their partners. They have been running an online…
The power of language Language is a powerful tool. I’ve written before about the value of metaphor in mental health support and how it can reframe and change perception as well as helping people understand subjective experience. Language is also a tricky thing – the way we frame things in words can influence how we…